FAQ
How far in advance do I have to place my order?
There’s no strict deadline, but earlier is always better. Our most requested pieces book quickly—especially during peak seasons. Reserving in advance ensures availability and peace of mind, so you can focus on the fun stuff.
Is there a deposit required?
Yes—a 10% non-refundable deposit is required at the time of booking. This secures your reservation and guarantees your items. The remaining balance is due three days prior to delivery.
Do I have to wash dishes and glasses after I use them?
Not at all. We kindly ask that all dishware and glassware be returned rinsed and free of food or drink, but leave the full cleaning to us. We prefer you enjoy your event—not worry about the dishes.
Do I get credit if I don’t use an item?
Sorry, no. Whether you use them or not, they're out of our inventory and reserved just for you. Rental items are like concert tickets—you’re paying for the time, not the performance.
What happens if an item breaks?
We offer an optional damage waiver (14% of your rental total) to cover accidental breakage. This does not include missing items or damage caused by misuse or neglect. We recommend adding the coverage for peace of mind—it’s always better to be safe than sorry.
Is there a charge for delivery?
Yes. Delivery is based on distance from our location to your venue. Standard delivery includes ground-floor service during business hours. Deliveries involving stairs, late-night hours, or special handling may incur additional charges.
Can I make changes to my order?
Certainly. We understand that plans evolve. You may make changes up to three business days prior to delivery. After that, restocking or rush order fees may apply.
what about fees and forms of payment?
We accept all major credit cards. A processing fee applies to credit transactions. Prepaid debit cards are treated as cash and will require a refundable cash deposit. At this time, we are unable to accept Venmo, PayPal, or Zelle.
What if something comes up and i have to cancel my event?
Cancellations made more than 7 business days before delivery will be charged a 10% restocking fee.
3-7 business days before is a 25% restocking fee.
2-3 business days before is a 50% restocking fee
Cancellations made the day before or day of will be a 100% restocking fee.
We do our best to be flexible, but once preparations are underway, restocking fees help cover time and labor already invested and other orders that were turned down as we held the equipment for you.
